A hand when you need one.

Email support@bergapp.net for setup help, bug reports, feature ideas or an incorrect record. Include “ReturnDocket,” the time, and any request ID shown. Never send keys, full receipts or card details.

Why is my deadline wrong?

Dates come from what you confirm. Check your merchant’s receipt or policy, then correct the date and source note in your docket. Dates do not guarantee that a merchant will accept a return.

My connector stopped working

A connector key expires after 90 days, or sooner if revoked or replaced. Use your recovery key on the account page to generate a fresh connector key. Replace the saved credential in Muse.

I lost my recovery key

There is no email/password account recovery in this beta. If you still have a connector key, you can read your purchase records and export dates; account management requires the recovery key. Contact privacy@bergapp.net to discuss a data request, but we must verify ownership and cannot infer it from a claimed email address.

Will I receive notifications?

No automatic email, push or Muse alerts are sent. Ask for your docket regularly or import your deadline file into a calendar and configure reminders there.

How do I leave?

Sign in to Your account, export your JSON records if wanted, then type the account-specific deletion confirmation. Active records and credentials are removed together. Backup retention is explained in Privacy.

Something urgent?

For an approaching return date, contact the merchant directly. For a privacy question, email privacy@bergapp.net. For security issues, use support@bergapp.net with subject “ReturnDocket security”; do not include real user data.